Refund Policy

Email support@supraforge.one from the address you purchased with. Include the order ID from your receipt. We process refunds within 5 business days back to the original payment method.

All four Supraforge packages (Small Business, Professional, Growth, Certified Partner) — the $50/mo subscription and any one-off setup fees — are refundable in full within 30 days of the first charge on that plan. This applies once per customer per plan.

Monthly renewals past the initial 30-day window are non-refundable, but you can cancel any time from Account → Billing and you won't be charged again. The plan stays active until the end of the current billing period.

Monthly ad-slot rentals ($29–$99/mo) can be cancelled any time from Marketplace → Ad slots. Cancellation stops the slot from showing and prevents the next month's charge. Refunds for the current billing period are not issued.

Jobs posted on the Marketplace board are arranged directly between members. The 5% platform fee applies to jobs completed through Supraforge's escrow (rolling out post-launch). Until escrow is live, Supraforge does not hold or move funds between members, so we cannot issue refunds for peer-to-peer job disputes — please resolve those with the counterparty or your payment provider.

The Certified Partner exam is included with your subscription. Retake tokens ($50) are non-refundable once purchased because they unlock an immediate second attempt.

AI credit top-ups are non-refundable once any portion is consumed. Unused credit packs are refundable within 7 days of purchase if you email us with the order ID.

On refund we cancel further optimizations, revert any pushed changes you ask us to (rollback is one-click and your account stays active long enough to do it yourself), and delete your scan data per the Privacy Policy.

Please email us before filing a chargeback. We refund cleanly and quickly — there's no reason to involve your bank.